General Questions
Q: Do you do custom orders or sizing?
A: We welcome custom orders! Please e-mail customerservice@innoci-usa.com about your inquiry.
Q: I am working on a small project, can I get a job quote?
A: Yes, please e-mail customerservice@innoci-usa.com . We are more then happy to help you make you new project a reality.
Q: What eCommerce site do you recommend?
A: We trust all our eCommerce sites. We have more then one so you can have more options and can choose whichever site you feel most comfortable using.
Shipping Questions
Q: How do the mirrors come packaged?
A: Our mirrors are packaged with a backer board over the mirror and Styrofoam protection all around, as well as above and below the mirror. They are labeled as fragile as well.
Q: Do I have to be home to accept the delivery?
A: No you do not need to be home for delivery. Inspection for damage should be done at the time of delivery.
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days.
Q: What do I do if the mirror arrives damaged/broken?
A: Sign the package as damaged, refuse the delivery and contact us asap. We will require pictures.
Q: How do I get a replacement
A: Call our 1-800 # or email us at customerservice@innoci-usa.com with details.
Mirror Related Questions
Q: Do I need to hang the mirror using a wall stud?
A: Yes, we strongly suggest using a wall stud. If not, at least a wall anchor.
Q: What is your brightest lighted mirror?
A: It depends on the type of mirror, but the brightest of them all is 4000 Lumens. The bulbs are also 6000K LED color daylight.
Q: Can I connect the green wire of the mirror to any wire from the wall?
A: No, it will damage the product. Please ask a licensed electrician to do it.
Q: I can’t find glass cleaner that doesn’t contain ammonia or vinegar, can you tell me which one to use or where to buy one, or any other way to clean the glass?
A: Products like Windex are ok to use, so most cleaners should be fine to use. When applying cleaner do not spray directly on mirror but rather on a cloth or rag. Make sure cleaner contains no ammonia or vinegar.